FAQs
Frequently asked questions
Here, you can find all the information you need about our desktop phone charging stand. If you have any further questions, feel free to reach out to our customer support team.
Product Information
1. Which phone models are compatible with the charging stand?
Our charging stand is compatible with most smartphones, including popular brands like iPhone, Samsung, Huawei, and more. Please ensure your phone’s dimensions fit within the stand’s specifications.
2. What materials are used in the stand, and how durable is it?
Our charging stand is made from high-quality aluminum alloy and durable plastic, ensuring longevity and stability. It has been rigorously tested to withstand daily wear and tear.
3. How fast does it charge? Does it support fast charging?
Yes, our charging stand supports fast charging capabilities, providing up to 15W of power for compatible devices. For optimal performance, please use a fast-charging adapter.
4. Is the stand adjustable?
Absolutely! The stand features multiple adjustable angles, allowing you to customize it for the best viewing experience.
Ordering and Payment
5. How do I place an order for the charging stand?
You can place your order directly on our website. Simply select the product you want, click “Add to Cart,” and follow the prompts to complete your checkout process.
6. What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, and other secure payment options.
7. Do you offer discounts or promotions?
Yes! We regularly have promotional events and discounts. Be sure to check our website or subscribe to our newsletter for the latest updates.
Shipping
8. How long does shipping typically take?
Processing time differs from product to product. Most styles can be shipped out within 1-7 working days, while some orders may take more days as some products may be out of stock temporarily due to large demand, or they are reserved items that need to be pre-ordered. We’ll contact you then about the replenishment ready day. Please note that this does not include holidays and weekends.
9. Do you offer international shipping?
Yes, we do offer international shipping. Please select your country during checkout for shipping costs and estimated delivery times.
10. How is shipping calculated?
Shipping costs are calculated based on your order weight and delivery address. You will see the exact shipping fees during the checkout process.
Return and Exchange
11. What should I do if I receive a defective product?
If you receive a defective item, please contact our customer support team within 7 days of receipt for assistance with returns or exchanges.
12. How do I initiate a return or exchange?
Please reach out to our customer service via email or live chat with your order number and a description of the issue. We will guide you through the return or exchange process.
13. Who pays for return shipping?
If there is a quality issue with the product, we will cover return shipping costs; if it’s due to personal reasons for returning, the customer will be responsible for return shipping fees.
Usage Guidelines
14. How can I use the charging stand correctly to ensure optimal performance?
Make sure your phone is properly placed in the stand and use an appropriate charging cable and adapter for best results.
15. Do you have any cleaning and maintenance tips?
We recommend regularly wiping the stand with a soft cloth to maintain its appearance and functionality. Avoid using abrasive cleaners.
16. Can I charge my phone while using it at the same time?
Absolutely! Our design allows you to conveniently use your phone while it charges, whether you’re watching videos or making video calls.
Customer Support
17. What if I have questions that aren’t answered in this FAQ?
If you have any additional questions, please contact our customer support team via email or live chat; we’ll be happy to assist you!
18. What are your customer service hours?
Our customer support team is available Monday through Friday from 9 AM to 6 PM (GMT).
19. Do you offer online chat support or phone consultations?
We are sorry, but we currently only provide email support. support@kuxiushop.com If you have any product questions, please send an email to this email address.
